2-1-1 Information & Referral Specialist Job at City of El Paso, TX – 3.9 in El Paso, TX

Job Description


Education and Experience: A High School diploma or GED and two (2) years of Information and Referral experience in a social service setting or telephone customer service experience.

Licenses and Certificates: Texas Class “C” Driver’s License or equivalent from another state.

General Purpose

Under general supervision, provide Information and Referral (I&R) services for the Rio Grande Region which includes El Paso, Brewster, Culberson, Hudspeth, Jeff Davis and Presidio.

Typical Duties

Provide Information and Referral (I&R) services. Involves: Provide direct I&R services including follow-up, social and health services, community advocacy, and crisis intervention by telephone, via e-mail or face-to face for call center walk-ins. Conduct public presentations to promote program and access to available services for individuals in the community to include military service members and their families. Participate in outreach activities at community events and venues. Research, compile and organize a database of sites and events appropriate for outreach and dissemination of promotional materials. Research, review and evaluate available I&R resources and services for target population. Maintain tracking mechanism for outreach and other project activities in the Alliance database. Assist in creating a database of resources available to include individuals in the military and their families. Maintain records, filing systems and compile and organize information.

General Information

For complete job specification, click here.

Salary Range: $11.73 – $15.98 per hour.

The starting salary is generally at the beginning of the salary range.

Please note: This is an unclassified contract postion.

Please note: Employment for this position is predicated on continued state/federal funding.

Note: Applicants are encourage to apply immediately. This position will close when a preset number of qualified applications have been received.

Determined by agreement

About Company

Company: City of El Paso, TX – 3.9

Company Location:  El Paso, TX

Job Category:

About City of El Paso, TX - 3.9