Border Control Operator – PS – £10.10p/h *PRESTIGIOUS CLIENT* Job at Mitie – in Ashford

Job Description

Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
  • Our promise to our people: a place to work where you can thrive and be your best every day.
  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
  • Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


  • Knowledge of relevant procedures
  • Level of customer Service
  • Team Player
  • Health and safety awareness and knowledge
  • Communication

At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

Job Description

Location : Ashford

Shifts : 12hr shifts, Days & Nights, including weekends. 4 days on, 4 days off

Salary : £10.10 per hour

Job Type : Permanent


You will be playing a pivotal role in ensuring that traffic in Kent keeps moving and lorries carrying our exports are able to successfully cross the border into the EU from January. You will be supporting the compliance and enforcement process based at the Government’s Inland Border Facility, which is a multi-functional site being built at Sevington, Ashford. Full training will be provided.

Role duties

  • You will be working as part of a highly disciplined team, and will be responsible for contributing to a safe and effective working environment for yourself and your colleagues
  • You will need to be able to understand what it means for a lorry to be border ready, and to identify customs and other documentation when presented by lorry drivers
  • You will be taking lorry drivers through a questionnaire to establish whether they are ready to cross the border, and for those who are not, you’ll be providing advice on the next steps.
  • You will need to communicate with traffic marshals and security officers to move vehicles on once you have processed them


Person specification

  • Be comfortable working outdoors around lorries and large vehicles and in a live environment, taking safety of yourself and those around you seriously
  • Ability to think clearly, communicate effectively and calmly under pressure – maintaining positive relationships, but being assertive when necessary.
  • Being able to deal sensitively with potentially distressed or agitated drivers
  • Be physically fit, as the role will involve standing for extended period.
  • Be comfortable with working with a computer, a tablet device and other technology
  • Foreign languages would be an advantage, particularly Polish and Romanian.

Additional Information

Full Personal Protective Equipment will be supplied in line with NHS standards.

Uniform will be provided

It’s the little things that count –

On top of the usual rewards you’d expect to see from a large company, such as – holidays, pension and cycle to work schemes, we also provide many extra benefits to enhance our people’s well-being and enjoyment at work.

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

For all internal applicants, please note Terms and Conditions are non-transferable

About Company

Company: Mitie –

Company Location:  Ashford

Job Category:

About Mitie -