Cluster Specialist Job at Vodafone Johannesburg, Gauteng
Were at our best when we lead and over the past 25 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. Were immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customers eyes and take personal accountability for the customer experience.
We have the below vacancy available in our Organisation:
The H Band Cluster Specialist role is based within Consumer Business Unit
The role of the Cluster Specialist is to build and maintain relations with key stakeholders, which include trade and channel partners, the internal organisation and suppliers, to effectively support retail in terms of operational excellence in sales, marketing, service and customer experience.
Your responsibilities will include:
Ensure implementation and success of new products and services across channels and identify opportunities to drive product awareness
Manage the distribution points in terms of products and services in the correct channel segments
Achieve the tNPS across all relevant channels
Manage store operational compliance via field services and associated systems
Engage and manage the relationships with various stakeholders Vodacom Head Office representatives, regional teams, business partners, channel partners, suppliers and store staff.
Company Location: Johannesburg, Gauteng