Consultant, Inception Job at Insurance Australia Group – in Sydney NSW

Job Description

The Role

We currently have multiple Permanent Full-Time, opportunities for Inception Claim Consultants to join our high performing IAG team. These roles will be based from our Parramatta office but are Work From Home.

In this position you will be responsible taking inbound calls for the lodgement and assessment of claims, liaising with customers, speaking to internal and external parties to coordinate claim resolution and maintaining concise records. To be successful in this position, we are looking for self-sufficient, customer focussed individuals with excellent communication skills, strong ability to build rapport, show empathy to our customers in their time of need and identify sale opportunities that are in line with customer’s needs.

These roles will be commencing on 1st November 2021, with a variety of Full-Time shifts available. You will receive 50% loading on a Saturday. To apply, please ensure you have full availability to work on a rotating roster between the below times within the shifts available:

3 x Monday – Friday, 10-8pm (7.5 Hour Shifts)

6 x Tuesday – Saturday, 10-8pm (7.5 Hour Shifts)

3 weeks of Full-Time paid training (8.30-5pm) will be provided and will be Work From Home at this time. Once you finish training, your allocated roster will begin.

Key Responsibilities

Lodging new claims and providing coverage decisions within policy guidelines

Accurately record and manage customer claims

Continuously demonstrate your willingness to learn and develop your insurance knowledge

Attend and partake in the office-based training and team meetings

Transfer of calls to stakeholders

Skills & Experience

Strong customer service experience

A positive and flexible attitude and manner

Demonstrated ability to show empathy towards customers

The ability to problem-solve effectively

The ability to work within a fast-paced environment and adaptable to change

About Us

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

Ready for anything? Let’s talk.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

IAG Culture story

About Company

Company: Insurance Australia Group –

Company Location:  Sydney NSW

Job Category:

About Insurance Australia Group -