Customer Service – CHAT Agent (Repair) – $18 per hour Job at SPECTRUM – 3.4 in El Paso, TX

Job Description

At A Glance

Full-time entry to midlevel chat-based roles troubleshooting and resolving customer video, internet, and voice service issues while upholding a positive customer experience.

Profile: A confident and tech-savvy problem solver who will troubleshoot and resolve a variety of service and equipment issues. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?

No matter your background, our thorough training program can put you ahead of the curve on all the latest Spectrum video, internet and voice technology. We’ll help you develop skills to be comfortable in your role troubleshooting and resolving customer issues. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand. If you’re ready to grow your skills, this is an opportunity with a lot of potential.

What is the Repair Chat Agent role?

It’s about building relationships and turning the knowledge you gain in training into customer service wins. Repair Chat Agents make a real difference to their customers and the company. You will provide chat-based support and repair services that keep people connected and informed. We’ll help you develop the skills to get comfortable in your role troubleshooting and resolving equipment issues, and walking customers through fixes you can make together. Address advanced technical inquiries using diagnostic tools to get services running smoothly. If an issue requires extra attention, you can bring in additional internal support and field technician teams to get things back on track. Understanding the products and your customers’ sense of urgency will help you navigate your way to a satisfying customer experience.

It’s about learning and growing

This may be new for you, but the journey is all mapped out. There’s a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum’s industry-leading products and services in about six weeks. After that, you’ll be ready to navigate customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you’ll be ready for any question that comes your way. With dedicated coaching always available, we make sure you have everything you need to create a smooth and streamlined experience for our customers and yourself.

With a deliberate path to success

We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear

In addition to the core benefits — industry-leading retirement savings plans, comprehensive health care, and paid training and time off — we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What it takes to get started

The minimum requirements for the Repair Chat Agent are:
Ability to read, write, speak and understand English

High School Diploma or GED

Preferred Qualifications

Preferred qualifications for the Repair Chat Agent are:
1 year previous customer service experience

1 year previous customer service experience

6 months or more working with computers and multiple software applications

Are you ready to join our team?

Now that you know a little more about us, are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Job Code : CRP118


For more information on Spectrum’s benefits, please click here.

About Company

Company: SPECTRUM – 3.4

Company Location:  El Paso, TX

Job Category:

About SPECTRUM - 3.4