Customer Service Clerk Job at City of El Paso, TX – 3.9 in El Paso, TX

Job Description


Education and Experience: A High School diploma or GED, and two (2) years of public contact experience.

Licenses and Certificates: None.

General Purpose

Under general supervision, provide service to customers, deal and disseminate information to the general public, provide referral information and access to health services, process work orders and enter data and perform a variety of routine general office functions.

Typical Duties

Provide customer service in assigned area. Involves: Assist customers and the general public. Welcome and greet customers. Communicate in person, over the telephone or by correspondence. Respond to customer inquiries and questions regarding services, fees, Health 211 information and referral services, and basic and general City and municipal service inquiries. Direct customers to appropriate contacts within the City. Assist the public with completion of forms. Provide fast and accurate customer service. Collect payments for services and fees from customers. Keeps abreast of changes in procedures, protocols and services. Provides efficient call-taker duties, as assigned.

Receive, review and prepare work requests in assigned area. Involves: Work with customers to identify service needs (new, transfer, changes, installment), summarize needs, and assure policies, rules and regulations are followed. Update work and change orders; fees and results; credit and transfer information. Assure work requests are completed accurately and timely, and update customer account history. Work with WIC customers, provide program information and appointment scheduling for WIC and Immunization divisions, information regarding Department of Public Health clinics and outreach activities, income screening, and information and explanation on social service and referral agencies. Maintain effective communication with field personnel. Use a two-way radio, software or phone to communicate changes in work request to field personnel.

Enter and update accounting and client information in assigned area. Involves: Review debit and credit adjustments. Verify payments. Provide account analysis, update accounts to reflect new or changes in service, make billing corrections (debit or credit) and adjust balances in accordance with established approval processes. Post daily payments and customer account adjustments. Record data correctly in general ledgers, and generate associated reports and spreadsheets. Enter assigned data in to computer databases. Maintain filing system, records, telephone logs and keep reports. Enters client’s call information into database for call-tracking, follow-up and reporting.

General Information

For complete job specification, click here.

Salary Range: $11.17 – $15.22 per hour.

The starting salary is generally at the beginning of the salary range.

Please note: This is an unclassified, contract position. Employment is predicated on the continuation of state/federal funding.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

Determined by agreement

About Company

Company: City of El Paso, TX – 3.9

Company Location:  El Paso, TX

Job Category:

About City of El Paso, TX - 3.9