Overview

Customer Service Manager Job at Coles Careers – in Fletcher NSW

Job Description

Requisition ID: 21818

Employment Type: Full time

Good things start here

Hi, we’re Coles Group. Our purpose is to sustainably feed all Australians to help them live healthier, happier lives. We’re an essential part of communities right across the country, with our family of 120,000 team members helping 21 million customers every week. With such a big responsibility, we rely on our brilliant leaders to operate with pace and passion and drive a people first culture, focussed on delighting our customers.

About the role

Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

Good things you need

  • Previous experience working in a fast-paced customer facing environment
  • Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
  • To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • To drive a one team culture which puts our team members health, safety and wellbeing first
  • To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience

Why Coles?

You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with awesome training, development and leadership programs. You’ll also get fantastic team member discounts across our supermarkets and brands. Explore all this and more at our Coles Careers website.

For everyone who shares our passion

We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.

We’d love to hear from you

If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.

About Company

Company: Coles Careers –

Company Location:  Fletcher NSW

Job Category:

About Coles Careers -