Overview

Employee Engagement, Culture & Conduct: Employee Relations Partner Job at JPMorgan Chase Bank, N.A. – in London

Job Description

The Global Employee Engagement, Culture & Conduct (EECC) organization within HR focuses on enhancing the employee experience and developing best in class people practices firm wide. The team helps to set and implement a global vision, strategy and operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct and employee experience aspects of regulatory-related deliverables. Overall, this organization spans the traditional HR lifecycle, employee engagement and broader listening strategy.

As an Employee Relations Partner, your responsibilities will include:

Managing Code of Conduct HR led investigations from planning the investigation, through interviews and review of forensic information to completing detailed and balanced investigation summaries

Dispositioning Code of Conduct led investigations, HR performance matters, and general disputes and appeals in alignment with the Know Your Employee (KYE) protocol and regulatory requirements.

Where required partner with Independent Hearing Managers to complete grievance investigations and disciplinary processes (UK).

Ensuring the right balance of risk mitigation, engagement and fairness is delivered.

Proactively provide guidance to employees, managers, HR and other key stakeholders on the review and dispositioning of matters

Partner globally to understand regional differences and requirements. Strive for global consistency but execute locally where necessary particularly as it relates to cross border situations

Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.

Demonstrate expected behaviours, as well as, identify and escalate issues in a timely manner

Deliver a trusted EECC brand known to employees and managers as a place where their voices are heard and acted on accordingly

Deliver a first class experience to all stakeholders and control partners through effective collaboration and communication

Qualifications:
Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner•

General knowledge of UK/EMEA employment laws and regulations

Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate

Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately

Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business

Strong analytical/fact based decision-making skills combined with the ability to think innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues

Strong organizational/time management skills. Excellent verbal and written communication skills

Team-oriented and collaborative approach required

Demonstrates superior judgment to identify and mitigate potential risks impacting the firm

Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues

Ability to make sound decisions under significant pressure and tight timeframe

Ability to multi-task in a fast paced environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure

Recognizes the need for evolution of process and procedures to drive greater employee and stakeholder satisfaction

Strong analytical/fact based decision-making skills combined with the ability to think innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues

Strong organizational/time management skills. Excellent verbal and written communication skills

Team-oriented and collaborative approach required

Bachelor’s Degree preferred

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About Company

Company: JPMorgan Chase Bank, N.A. –

Company Location:  London

Job Category:

About JPMorgan Chase Bank, N.A. -