Information Assistant – Full time, Permanent Job at Edinburgh Napier University Edinburgh
We are looking for an Information Assistant to join our Information & Operations team. This role is critical to the successful delivery of a responsive, high quality customer centric experience for our Staff and Students.
The University is continuing to make a significant investment in its IT and digital services provision to ensure the delivery of a consistent, high quality IT and services across the University. Information Services provide innovative and reliable IT and Library services which are continually being adapted to meet the changing needs of the staff and students in a rapidly changing technology environment.
The University’s Information & Operations team provides innovative, reliable services that are continually adapted to meet the changing needs of staff and students, supporting them to become world class professionals. Information & Operations assist students, staff and guests in their use of the University’s broad range of technologies and library services, helping them work smarter, faster and easier.
The key focus of the role will to provide the efficient Library and IT Help Desk to support our Students and Academics to maintain a suitable environment for study and research, at our Sighthill Library. They will deal with Library enquires, stock management, access to the resources and helping Library users with IT queries. This may be face-to-face, by phone or electronically.
Who we are looking for
Candidates will be excellent communicators, with experience of handling customers enquiries face to face, telephone and electronically and will have experience of using a library and service management system.
Key to this position are strong customer focussed experience along with a good working knowledge of common Library and IT applications, internet and digital information services. You will have a degree in a relevant field, or equivalent experience, with ITIL Foundation.
If this opportunity sounds of interest, please click here to read the full role profile/description.
Benefits we offer
In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a minimum of 35 days annual leave (includes bank holidays), a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts. Further information regarding our excellent benefits can be viewed here.
Salary: GBP 21,414- GBP 25,482 (Grade 3)
Application closing date: Tuesday, 30th July 2019 (Midnight BST)
Interviews: Monday, 12th August (Sighthill Campus)
To apply, please complete our online application form and attach an up to date copy of your CV
This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. For further information on this, please visit the UK Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas
The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations (Advance HE’s Athena SWAN Charter) and hold Disability Confident, Career Positive and Stonewall Scotland Diversity Champion status. More details can be found here.
Company: Edinburgh Napier University
Company Location: Edinburgh