Resident Services Officer Job at Newham Council – in London

Job Description

Job Description

About us

Newham is a vibrant inner-city borough with excellent transport links to the rest of London and South-East England, including Kent, Essex, Surrey and Middlesex. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do.

The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the ‘Building Council Homes for Londoners’ programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.

About the Job

Grade: PO1 £33,324 – £35,751 pa

The purpose of this role is to carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers. You will provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation. The role is responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate. You will deliver the service using a digital by default approach, ensuring those who may be disadvantaged are identified and supported.

To be successful in this role you will have:
A demonstrable understanding of multi tenure housing management.

Specialist knowledge in at least one of the following areas:
Income Collection and Debt Recovery

Tenant and leasehold management and compliance

Major Works consultation processes

Right to Buy

Tenancy sustainment

A clear understanding of Customer Services.

Knowledge of First Tier Tribunals, and/or County Court proceedings relating to housing residents

Knowledge of methods to achieve effective income recovery including welfare regulations

Knowledge of relevant legislation with relating to the management of Council tenancies and leases

A minimum of 2 years’ experience of working in a team within a residents services environment.

A minimum of 2 years’ experience of at least one of:
Income collection and debt management within a public sector environment.

Processing right to buy applications

Leasehold management, consultation and compliance

Tenancy management and compliance

Tenancy Sustainment

Additional Information

The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.

Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.

Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.

The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

For more information regarding the role, please click on the link: Job Specification

The closing date for applications is 6th August 2021.

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the both the Theatre Royal Stratford East and Stratford Circus Arts Centre offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.

About Company

Company: Newham Council –

Company Location:  London

Job Category:

About Newham Council -