Senior Toll Collector Job at City of El Paso, TX – 3.9 in El Paso, TX

Job Description


Education and Experience: A High School diploma or GED, and two (2) years of cash handling, toll collection or cashiering experience.

Licenses and Certificates: None.

General Purpose

Under general supervision, as a leadworker, collect bridge tolls and supervise toll collectors on assigned shift.

Typical Duties

As a working supervisor, collect tolls. Plan, guide, monitor and perform the work of toll collectors at an international bridge. Involves: Prepare to open lanes. Verify, assign and distribute starting cash drawer to collectors on each shift. Collect tolls from passing vehicles and pedestrians in both United States (U.S.) and Mexican currency and make correct change. Count daily collections, reconcile receipts, prepare daily reports and securely deposit receipts at end of shift.

Respond to inquiries and complaints from other departments or the general public. Involves: Answer questions and provide directions, respond to complaints from the public, assist in resolving problems that may occur and interact with a wide range of border patrol and other security personnel, coworkers and the public.

Supervise and coordinate the daily work of supervisory toll collectors, maintenance and contractual personnel including security and custodial services. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinate supervisors’ appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants; recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Perform related duties as required. Involves: Perform duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations, issues or complaints that have or could lead to deviation from expected results. Maintain accurate records and prepare daily reports of revenue collected. Assist in training new employees.

General Information

For complete job specification, click here.

Salary Range: $11.17 – $15.22 per hour.

The starting salary is generally at the beginning of the salary range.

Test Information: To be announced.

Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

BENEFITSLIFE AND HEALTH INSURANCE Every regular, full-time employee who is paid by the City, shall be entitled to receive group life, accidental death and dismemberment insurance, health insurance coverage as provided by the City. Employees shall be eligible for enrollment during the City’s designated enrollment period. (Amended 08/28/07) Employees shall have the option of membership in a qualified health maintenance organization (HMO) as an alternative to health insurance coverage. Should an employee opt for HMO membership, the City shall contribute to the HMO an amount equal to the health insurance premium the City would have otherwise been obligated to pay on the employee’s health insurance coverage. Any difference between the amount the City contributes and the cost of HMO membership shall be deducted from the employee’s paycheck and forwarded to the HMO.ELIGIBILITY FOR VACATION LEAVEAll regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 – 5 years of service (12 days):40 hour per week employees – 3.70 hours per biweekly pay periodFor >5 to 15 years of service (17 days):40 hour per week employees – 5.24 hours per biweekly pay periodFor >15 or more years of service (20 days):40 hour per week employees – 6.16 hours per biweekly pay periodSICK LEAVE WITH PAYEmployees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1. First day of January (New Year’s Day) 2. Third Monday in January (Martin Luther King Holiday)3. Last Monday in May (Memorial Day)4. Fourth day of July (Independence Day) 5. First Monday in September (Labor Day)6. Fourth Thursday in November (Thanksgiving Day)7. Fourth Friday in November (Day after Thanksgiving) (Amended 02/24/09)8. Twenty-fifth Day in December (Christmas Day)9. Employee’s Birthday In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

About Company

Company: City of El Paso, TX – 3.9

Company Location:  El Paso, TX

Job Category:

About City of El Paso, TX - 3.9